Switch to Office 365: Update my Mail App (iOS)

Switch to Office 365: Update my Mail App (iOS)

Step 1: Add your new Office 365 inbox

1. Open your iPhone or iPad’s Settings.

2. To add your Exchange account, tap Mail, then Accounts.
In Mail, tap Accounts

3. Tap Add Account.
In Mail, tap Accounts

4. Tap Microsoft Exchange.
Tap Microsoft Exchange from the menu

5. Enter your Email and a short Description (like your company’s name or email type), and then tap Next.
Enter email, company description, and tap Next

6. Tap Sign In to confirm you want to use your Microsoft Exchange account.
Tap Sign In to sign in to your Exchange account

7. Enter your Password and tap Sign In. (You might need to choose your account type as a Work or School to continue.)
Enter email password and sign in 

Note: If Microsoft can’t find your account, you might be asked to enter your details manually:

• Email: Your Microsoft 365 email address
• Password: Your Microsoft 365 email password
• Server: outlook.office365.com (this is required)
• Domain: This can be left empty
• Username: Your Microsoft 365 email address Note: If you forgot your email password, here’s how to reset it.

8. Tap Next. You might be asked to select Consent on behalf of your organization. This allows Microsoft 365 and the Mail app to work together. Tap Accept.

9. Tap Save. You can come back and update settings here at any point.
Review settings and tap save

Your email is now set up as an Exchange account!

Important:

DO NOT delete your old account until you have confirmed that the new account is sending AND receiving emails. If setup is done correctly, that will happen on November 29. If you delete your old account prematurely, your device will stop receiving and sending emails until the switchover on November 29.

If you’re ready to remove your old (POP/IMAP) account, perform the following steps to delete the account:

  1. Open your iPhone or iPad’s Settings.
  2. To add your Exchange account, tap Mail, then Accounts.
  3. Tap the email account, then Delete Account, and then Delete from My iPhone.